Let us help you unwind the launching process with a team of specialised IT professionals.
Give yourself a cushion ~ with monthly maintenance plans assuring your WordPress website is running smoothly. With the basic monthly support plan we take care of the semi- or fully-automated system updates, background services, database maintenance, optimised content delivery and security as our top priority.
* If you are our existing client this offer might not apply, submit us a support ticket.
What's included?
15min Monthly Free Advice on any issue (apart from support availability sevice)
-or- WordPress CMS System Maintenance
-or- General CMS Management (Wix, Shopify, Squarespace)
Security Audits & Malware Surveillance (basic)
-or- Basic SEO support (15min discovery session)
-or- Traffic Tracking & Reporting (15min discovery session)
-or- Analytics Overview (15min discovery session)
-or- Social Media Analysis (15min discovery session)
* Advanced Maintenance and Development Service can be provided on an hourly basis of min A$256/h. For more details see Bookings with Thelematics.
* Requirement IF you are not our existing client, we will require a full access to your website and hosting panel.
* Requirement IF the underlying core functionality of the website has been build by us or is already maintained by us, or any of our affiliate, such functionalities are to an extend bound to customer contracts, if they exist or not, and the maintenance might be included therein, then this package is not applicable as it is governed by us, directly.
* Requirement ALL issues need to be reported via our support system (no emails).
* Looking for a one-off service? Book your slot at Bookings with Thelematics
Our Dedicated Client Support Retainer gives your organisation a consistent, reliable support team for ongoing work each week. Instead of scrambling for ad‑hoc help, you get a predictable allocation of our time ( min 4 hours monthly / up to 2 days per week ) under a simple monthly retainer.
We become an extension of your internal team, taking care of day‑to‑day tasks, project follow‑through, and continuous improvements so you can stay focused on strategy and growth.
Included services
General website content updates copy changes and minor layout adjustments
Basic design tweaks image replacements and styling improvements
Implementation of small marketing updates such as banners simple landing page adjustments and tracking snippets
System support and assistance with configuration and usage of existing tools and integrations
Light technical troubleshooting for existing features within the current scope of your website or platform
Support with documentation simple process improvements and liaison with your internal team
* Advanced maintenance and development can be provided on an hourly basis, for more details see Bookings with Thelematics
* Requirements IF you are not our existing client we will require full access to your website and hosting panel
If the underlying core functionality of the website has been built by us or is already maintained by us or any of our affiliate and such functionalities are bound to customer contracts whether they exist in written form or not and maintenance might be included therein then this package is not applicable as it is governed by us directly
All issues need to be reported via our support system (no emails)
