Terms and Conditions of IT and agency service procurement applies to all content, domains and clients within the CONNECT, 2u2 Web Technology network.
By signing up with CONNECT, 2u2 Web Technology, or any of its subsidiaries or connected domains, be it using 2u2 Web Technology's online sign up form or contacting in any way an employee, officer, agent, and director with request for 2u2 Web Technology to provide Client services, Client:
2u2 Web Technology will not be held responsible for any damages you or your business may suffer. CONNECT, 2u2 Web Technology makes no warranties of any kind, expressed or implied, for services rendered. 2u2 Web Technology disclaims any warranty or merchantability or fitness for a particular purpose.
CONNECT, 2u2 Web Technology assumes no liability for disruptions or improper operation of its equipment or software for any reason, including, but not limited to, vandalism, theft, phone service outages, Internet disruptions, human error, extreme or severe weather conditions or any other causes in the nature of "Acts of God" or force majeure.
CONNECT, 2u2 Web Technology will not be responsible for consequential damages or punitive or exemplary damages under any circumstances. In no case will Client be entitled to recover damages from 2u2 Web Technology.
Please read the following Terms Of Service agreement before proceeding, then continue ordering. These policies are designed to protect the best interests of our customers as a whole. 2u2 Web Technologies policy is to act as a neutral provider of access to the global Internet.
We reserve the right to suspend or cancel a customer's access to any or all services provided by us if it is decided that the account has been inappropriately used. Inappropriate use is regarded as an inappropriate use related to our hosting services, infrastructure, compliance, inappropriate use of additional contracting, inappropriate behavior against any trust based services rendered by our company or related companies, third parties, contractors. At CONNECT, 2u2 Web Technologies we expect transparency in business compliance, trust worthiness, proof of work and reliability within any service rendered, under any of our domain names, as listed below, without prejudice.
All shared hosting services are intended for the end user only and may not be subleased, sold or given to third parties. Any products and services to be provided to Client will be at a professional level of quality conforming to generally accepted industry standards and in compliance in all material respect with all applicable laws and regulations. Except as otherwise expressly provided in this agreement, 2u2 Web Technology does not make, and hereby disclaims any and all other warranties, expressed or implied including any and all warranties of merchantability or fitness for a particular purpose. Clients are responsible for frequently backing up their files on our system. 2u2 Web Technologies cannot be held responsible for the deletion of users' files, whether intentional or unintentional.
2u2 Web Technologies will invoice clients for services rendered, with payment due within seven (7) days (weekly), monthly, semi-annually, or annually. Clients authorize 2u2 Web Technologies to charge the credit card provided if stored within our billing system. PayPal or BACS are also accepted if clients opt not to store a credit card. If BACS is chosen, clients must provide the originating bank account details before making a payment. We do not accept checks, money orders, or any other payment methods not listed on our internal invoicing system (updated March 2024).
Failure to make payment for initial fees or any recurring fees may result in automatic discontinuation of service by 2u2 Web Technologies. We reserve the right to refuse, suspend, or cancel service pending receipt of a valid payment.
2u2 Web Technologies respects generous overdue times on unpaid invoices, managed by our system, which automatically suspends services that are not paid within a generous invoice overdue period. We understand that clients may face financial difficulties from time to time. If clients are experiencing financial challenges, they are encouraged to contact us to arrange a suitable plan for their existing services.
We offer a 30-day money-back guarantee on new orders within the terms of our services. Additionally, we reserve a 30-day grace period for any questions regarding our procedures.
Furthermore, if clients are not facing financial difficulties but simply do not wish to adhere to our policies, price changes, or any other services rendered, they are required to provide a reason for their decision. Additionally, if clients intentionally disrespect our policies and breach trust by not paying the invoice, they are not entitled to any assistance from us.
Additionally, we reserve the right to change existing prices on our plans for standard, agency, and sustainable clients at any time. However, we ensure to inform the client prior to making such decisions. We reserve the right to terminate any service that compromises the integrity of services provided, rendered or provisioned by CONNECT, 2u2 Web Technologies, or any related entities, companies, domain names, or digital assets.
All services provided by 2u2 Web Technology may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any international, regional, national, federal, state, or local law is strictly prohibited. This includes but is not limited to copyrighted or trademarked material and material protected by trade secret.
Warez Policy: Actual files, including but not limited to pirated software, hacker programs, cracks, and MP3 files, are strictly prohibited from being stored on any 2u2 Web Technology servers. Examples of unacceptable content include, but are not limited to:
CONNECT, 2u2 Web Technology reserves the right to disable any material from Client's web space that is reasonably deemed unacceptable. 2u2 Web Technology reserves the right to suspend Client's account at our discretion if said material is discovered. 2u2 Web Technology is the sole arbiter as to what constitutes a violation of the above provisions. 2u2 Web Technology reserves the right to suspend any client which violates section 3 of our Terms Of Service.
Additionally, at 2u2 Web Technologies and its subsidiaries, we do not allow using our services, hardware or provisional software for any unlicensed distribution of alcohol, any unlicensed and unproven medicine (defined as curative) containing alcohol. We also do not support the sales of witchcraft, nor so called healing practices that manipulate people's ability to solve their life's problems.
VPS servers are not permitted to run CPU mining programs.
Shared Webhosting Restrictions: The Client is allowed to freely install CGI/PHP applications; however, 2u2 Web Technology reserves the right to disable any application that unreasonably effects or interferes with normal server operations. Some scripts and sites are not allowed on shared hosting:
No single shared hosting account is permitted to use more than 20% of the server resources at a time. A single account is limited to 250,000 inodes at any given time. Clients on the Unlimited SSD shared hosting platform using more than 1GB of space will be moved to SATA.
CONNECT, 2u2 Web Technology servers may not be the source, intermediary, or destination address involved in the transmission of Spam, Spamware and other Spam Software or misuse of SMTP. Client's domain or IP may not be referenced as originator or intermediary in any of the above. 2u2 Web Technology considers Spam to be any mass unsolicited message in the mediums of newsgroups and e-mail.
The actions stated above will not be tolerated. Violation will result in the immediate deactivation of services without refund of any kind. Furthermore, a fine of fifteen-thousand (15,000) AUD/USD/EUR will be imposed for each spam policy violation. 2u2 Web Technology is the sole arbiter as to what constitutes a violation of the above provisions.
2u2 Web Technology IP blocks may not be used for the purposes of IP rotation while sending email. 2u2 Web Technology may, through feedback loop monitoring, block SMTP traffic on a server found to be sending email through multiple IP addresses. Failure to respond to SPAM complaints will result in a block against SMTP traffic and may result in account termination. Further mailing list policies are included in the Email / Mailing List Policy.
Any attempt to undermine or cause harm to a 2u2 Web Technology server or another 2u2 Web Technology Client is strictly prohibited. Any attempt to undermine any 2u2 Web Technology web site or a web site of another 2u2 Web Technology Client is strictly prohibited and may result in immediate termination of services rendered by 2u2 Web Technology without refund. 2u2 Web Technology is the sole arbiter as to what constitutes a violation of the above provisions. A fine of 15,000 AUD/USD/EUR may be implemented for intentional server abuse.
Client agrees that it will defend, indemnify, and hold harmless 2u2 Web Technology from any and all demands, fines, liabilities, losses, costs, claims, and expenses, including attorney's fees, asserted against 2u2 Web Technology, its employees, officers, agents, and directors that may arise or result from any service provided or performed, or agreed to be performed, or any product sold by Client, its employees, officers, agents, and directors.
The Client agrees that it will defend, indemnify, and hold harmless 2u2 Web Technology against any liabilities, including but not limited to, those arising out of:
CONNECT, 2u2 Web Technology assumes no liability of the Client for failure to follow this Agreement and any results caused by the acts, omissions or negligence of the Client, sub-contractor or an agent of Client or an employee of any one to them, including, but not limited to, claims of third parties arising out of or resulting from or in connection with the Client's products, messages, programs, caller contracts, promotions, advertising, infringement or any claim for libel or slander or for violation of copyright, trademark or other intellectual property rights.
Herein the Client agrees that it will defend, indemnify, and hold harmless 2u2 Web Technology against any liabilities, and the Client will sustain him/herself from using any abuse and threats arising from a business or personal relationship when dealing with CONNECT, 2u2 Web Technologies. There is no margin for abuse about services we provide, and are providing, and the Client is obliged to protect our relationship, trust and needs to practice kindness when dealing with us directly, our support, our staff or anyone else related to us.
We request every client to be expressing kindness and reserve him/herself or any third parties related to them to exercise caution with any excessive use of abuse, violence or harm arising from the relationship. Any abuse arising from a written or verbal communication, either via phone, SMS, email, reference or else is not tolerated. No abuse of ourselves, as CONNECT, 2u2 Web Technologies, or related entities, of our services or our staff is tolerated.
We therefore reserve the right to immediately cease the relationship with the Client if an incident of abuse has been detected, and the abusive Client will be warned about it, and the incident will be immediately reported to the relevant authorities. An inspection will be carried out by the respective authorities on our behalf and against the abusive Client. We will, although immediately, cease the relationship with the Client, including stopping of all services we provided, are providing, or have ever been providing to them. Abusive clients are not our clients.
Please, at all times exercise your right to not be abusive when dealing with us, our staff, and our clients. There will be no warning when abuse is detected. If acts of extreme abuse happen we will pursue to reach a fair compensation through the available institutions of law.
A term of this Agreement will continue until a request of cancellation by 2u2 Web Technology or Client is given, or until terminated under other provisions of this Agreement. 2u2 Web Technology reserves the right to terminate this Agreement with cause upon notification to the Client. 2u2 Web Technology may further terminate this Agreement immediately without notice at any time the Client breaches any part of this Agreement, or if any program or facility used by 2u2 Web Technology to implement this Agreement is disrupted or terminated for any reason.
CLIENT may request 2u2 Web Technology refund money within 30 days after sign up has taken place. CLIENT will be refunded the full amount they have paid. If 30 days have passed, CLIENT may cancel contract; however, CLIENT forfeits monies paid to 2u2 Web Technology. CLIENT may cancel account with 2u2 Web Technology and be removed from billing, thereby stopping all future charges.
Refunds will be issued to any order prior to service turn up at CLIENT's request. Refunds are not offered on Dedicated servers, colocation space, VPS, licensing or IP transit after service has started.
Clients of CONNECT, 2u2 Web Technology can request service cancellation through their CONNECT dashboard by following these steps:
Client Cancellation Terms:
These policies may be modified or changed by 2u2 Web Technology. 2u2 Web Technology will inform the client of any major policy changes. We do reserve the right to apply changes to the policies, terms, conditions and pricing without informing clients if situations occur.
Our refund policy applies to initial purchases of any services. CONNECT, 2u2 Web Technologies will issue a full refund of the payment upon customer request, provided that the cancellation meets the following criteria: for any service, the cancellation request must be submitted within the first 30 days of the service becoming active.
However, the following circumstances are not eligible for a full refund:
Additionally, customers acknowledge that if a domain name has been registered or transferred for free as part of CONNECT, 2u2 Web Technologies Products and Services, a fee will be retained equal to the costs of the domain transfer/registration service upon cancellation of the service.
In the event Client defaults in any provision or fails to perform pursuant to this Agreement, CONNECT, 2u2 Web Technology will be entitled to damages, costs, and attorney's fees from the Client.
The invalidity or non-enforceability of any provision of this Agreement, as so determined by a court of competent jurisdiction, will not affect the other provisions hereof, and in any such occasion this Agreement will be construed in all respects as if such invalid or non-enforceable provision were omitted. This agreement constitutes the entire agreement between the parties hereto.
This Agreement will be construed and enforced in accordance with the laws of the business governing the country and the venue for any action, dispute or proceeding with respect to this Agreement will be the according venue and the institution of law in the business governing country.
CONNECT, 2u2 Web Technology may provide new top level domain names for new clients as requested by them, on packages which specifically state this. These domain names might carry no charge for renewals thereafter to the client while the client remains hosted at 2u2 Web Technology and within a predefined agreement for hosting a free-domain name inclusive service.
In general terms the client is responsible for renewing their domain names by contacting the sales department, if the renewal is not automated. Should the client decide to switch domain name hosting providers, the client agrees to pay a yearly (or bi-yearly fee) as listed on the CONNECT, 2u2 Web Technology website, for domain name registrations, transfers or service provisioning agreements.
Domain name is the only thing that the client can fully own and is managed by ICANN or AUDA with 2u2 Web Technologies as their member, a fully registered registration provider.
Clients are always free to move, transfer, or re-point their domain name wherever they like at any time. However, if the Client chooses to move their domain name, they take full responsibility for any resulting consequences. If the website, email delivery, or any associated digital services break, malfunction, or become inaccessible as a result of moving the domain, it is entirely the Client's responsibility and CONNECT, 2u2 Web Technologies assumes no liability for the outage or required repairs.
Except for the client's respective domain name, any services rendered solely by us, or by CONNECT, 2u2 Web Technologies, including any subsidiaries or representatives, are at the sole ownership of CONNECT, 2u2 Web Technologies, including all services rendered, including the code, implementation of code, or any programmable code assembly that has been commissioned. If not defined by an explicit NDA, or an intermediate contract between the Client and CONNECT, 2u2 Web Technologies, then CONNECT, 2u2 Web Technologies is the sole author and owner of any programmable solution.
Servers which are for mailing only are disallowed on 2u2 Web Technology's network. A mailing only server is defined as any shared/semi-dedicated/dedicated/colocated server whose primary purpose is sending email over SMTP. 2u2 Web Technology's network is monitored through multiple feedback loops and may terminate, without prior warning, a server which has a high complaint ratio including servers that may be CAN-SPAM compliant. Running a single opt-in, opt-out only, or any other non-double opt-in mailing list will result in server termination.
Mailing list requirements:
Excessive complaints may result in account termination. 2u2 Web Technology reserves the right to charge a $15,000 fee for IPs which are blacklisted due to failing to adhere to 2u2 Web Technology policies. Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database will result in immediate account termination.
At CONNECT, 2u2 Web Technologies, and all related entities, including domain names: whoops.online, 2u2.com.au (and all subsidiaries and domains), doubleyoutoo.com, doubleyoutoo.com.au, indeed.is, thelematics.com — we reserve the rights to change the claims, terms, conditions and pricing of any service, product or solution as rendered by us, or any of us, at any time and without an imminent announcement.
The reserved rights are related to all levels of engagement, services and products, including:
The imminent reserved rights price changes are rationally determined on the scopes of economical environments, infrastructure changes, bandwidth data changes, service provisioning price changes and third party data infrastructure pricing changes.
The price changes, terms and conditions of services are not necessarily announced on every occasion, as these are dependent upon and relative to a wider network changes, contracting relationship changes and changes as imposed from third parties, not excluding the changes imposed by our clients. Please respect the relationship as a trust-based cooperation between two professional parties. We reserve our rights to change the terms, conditions and pricing at any point, without warning and without prejudice.
We reserve the rights to hold the authorship and ownership on any digital assets, code, services provided to the Client, if these fall under the Laws and Copyright of the IT and Creative arts, if the work or services rendered have been provided without contract and until the project disengagement agreement is rendered between us and the client. For further information please look into the regulations of IT, Creative services and IP of your local regulative body.
For clients operating without an explicit NDA or external contract, attempting to suddenly move, migrate, or extract proprietary applications, code, or databases away from our servers is strictly not allowed. Before any such attempt is made, the Client must formally request a Disengagement Agreement and must book a consultation session with our team to formally discuss the handover procedure. Any unauthorized attempts to move assets prior to executing a Disengagement Agreement will be treated as a breach of our Intellectual Property rights.
In the proposed terms and conditions, the authorship of a web application built without a formal contract, including its design, functionality, and performance, remains with the author. If CONNECT, 2u2 Web Technologies, or any of its subsidiaries, is the author, they retain ownership until the project is deemed complete by the client. Prior to completion, the client effectively rents the application, with CONNECT having the discretion to adjust the rental fee.
To take ownership and secure the Intellectual Property rights to the application, the client must confirm completion and undergo a handover procedure, incurring an Intellectual Property Buyout Fee calculated as 50% of all accrued payments plus an additional 50%. The 50/50 cost structure for handover means the client pays an additional amount equal to 100% of the payments they have already made — essentially doubling the total amount paid to this point. If a client has paid a certain amount for the services until the handover, they will need to match that amount again to complete the purchase, making the total cost for full IP ownership the original amount plus its equal. This pricing strategy ensures that CONNECT, 2u2 Web Technologies covers its costs and efforts in the development while providing a clear path for clients to gain full ownership of the developed web application or website.
CONNECT, 2u2 Web Technologies reserves the right to maintain authorship and ownership of all digital assets, code, and services until a formal disengagement agreement is made, in line with IT and creative arts copyright laws. This policy applies to work provided without a formal contract. For specifics on IT, creative services, and IP rights, clients are advised to consult their local regulatory bodies.
As between the Parties, the Client retains sole ownership of all data stored or processed through the services provided by CONNECT, 2u2 Technologies ("Service Provider"). This includes all rights, title, and interest in and to the Client's data, irrespective of whether the data is stored on the Service Provider's platform.
Responsibilities of the Client: The Client is solely responsible for the content, accuracy, quality, integrity, legality, reliability, appropriateness, and ownership or right to use all Client Data. The Service Provider is not liable for any actions taken by the Client that result in the deletion, correction, destruction, damage, loss, or failure to store any Client Data.
Access and Use by Service Provider: Client acknowledges that, when using the Service Provider's products and services, the Service Provider may access, use, transmit, modify, and copy Client Data as necessary solely for the purpose of providing the agreed-upon services, including support, administration, and other related services as requested by the Client or permitted under these Terms and Conditions.
The Client must comply with all terms outlined in the service agreement, including maintaining accurate and up-to-date billing information and ensuring that all payments are made in a timely manner. The Client's failure to adhere to these responsibilities may result in suspension of services, including access to Client Data.
Prohibited Actions: The Client shall not engage in any actions that would disrupt or interfere with the Service Provider's ability to deliver services, including but not limited to:
In the event that the Client fails to comply with these responsibilities, the Service Provider reserves the right to take appropriate action, including the automated suspension of services and imposition of penalties, as outlined in this document.
If the Client requires the retrieval of data outside the scope of the active service retainer, or after actions have been taken by the Client that prevent normal access to the data, the Service Provider may charge additional fees. These fees cover the time, resources, and administrative efforts required to retrieve and prepare the data.
Before any data retrieval requests will be fulfilled, all outstanding invoices must be paid in full. The Service Provider reserves the right to withhold services, including data retrieval, until the Client's account is current. In the event of service cancellation, the cancellation must comply with the Term and Service Cancellation Requests as described in these Terms and Conditions.
Fee Structure for Data Retrieval:
Upon request for data retrieval, the Service Provider will provide the Client with a detailed estimate of the fees involved. The data retrieval process will only commence once the Client has approved the estimate and any outstanding payments have been made.
If the Client requires data that is not readily exportable through the provided web application, the Client must submit a formal request by submitting a ticket on the Service Provider's support system. The request should specify the nature and scope of the data required. Data retrieval will proceed only after the Client approves the estimate and all outstanding invoices are paid.
Clients are required to make their scheduled payments to keep their service active. If a payment is overdue, clients receive an initial reminder after 2 days. Subsequent reminders are sent every 2 days, totalling 3 reminders. If payment is not received after 7 days, the service is suspended and becomes unavailable.
Data Retention Post-Suspension:
If access to the service is lost due to client actions or faults, it is solely the client's responsibility. The provider will not be liable for any data loss or service issues resulting from client negligence or errors. Once data is permanently deleted, recovery is not possible, and the provider is not obligated to restore it.
The Service Provider may terminate the service agreement if the Client fails to remedy breaches of these Terms and Conditions within the specified period following notice from the Service Provider.
All abuse complaints must be responded to no later than 48 hours after the complaint is made. Failure to reply may result in account termination. 2u2 Web Technology reserves the right to remove files which do not adhere to our terms of service, or to the local, state, national or federal laws. We reserve the right to respond to any enquiries within the 14 days period from the enquiry receipt, without prejudice.
For all other terms, conditions and commissioning details refer to the policies of CONNECT, 2u2 Web Technologies, its related entities, domains and service providers. If immediate support is required, please refer to our imminent support service at https://bookings.thelematics.co (payable service).
Updated: Feb 2026
